Lesson delivery Each Mainstream lesson lasts 30 minutes. Each Club lesson lasts 45 minutes. These times include changeover and the taking of the register prior to the class. This process may take up to 5 minutes so actual teaching time may be reduced for a period of up to 5 minutes per lesson.
We try to ensure that continuity of teachers is maintained. We reserve the right to replace a member of staff with no prior notice if a member of staff is absent for any reason. We reserve the right to cancel classes for any reason. As much notice will be given in this event and a lesson will be added to the end of your current allocation.
Absence from lessons If a pupil is absent from a lesson for any reason, a catch-up lesson may be requested. This must be requested AFTER the missed lesson and no more than 24 hours before the catch-up lessons. Lichfield Dolphins reserves the right to remove the catch-up facility with no notice.
Progression Should all lesson criteria be marked as "passed" on 'Home Portal', there is no guarantee that the pupil may progress to a more advanced class. By agreeing to these Terms and Conditions, the customer understands that a pupil may only be moved either when there is space, or under the discretion of the Swim School Coordinator.
Assessments Customers should not expect assessments to be made weekly. The teacher will carry out class grading whenever possible. 'HomePortal' does not guarantee feedback on every session. Due to the nature of the system, the customer understands that data from the most recent lesson may not appear until the following day.
Refunds Refunds must be applied for before your block of swimming lessons begin. Once your block of swimming lessons begins you will deemed to have started the service with us. All applications for refunds will be considered and a decision made within seven days. If a refund is deemed to be applicable, any spent lessons will be deducted from the refunded amount. Refunds may be give via the original payment method or BACS transfer.
Home Portal 'HomePortal' is maintained by Lichfield Dolphins.
Whilst Lichfield Dolphins endeavours to ensure that the information on this website is correct, no warranty, express or implied, is given as to its accuracy and Lichfield Dolphins does not accept any liability for error or omission.
Lichfield Dolphins shall not be liable for any damage (including, without limitation, damage for loss of business or loss of profits) arising in contract or otherwise from the use of, or inability to use, this site or any material contained in it, or from any action or decision taken as a result of using this site or any such material.
Lichfield Dolphins is not responsible for the content of any websites to which this site provides links. When using this website, you assume full responsibility for the use of any information and understand and agree that neither Lichfield Dolphins nor any of its employees is responsible or liable for any claim, loss or damage resulting from its use.
'Home Portal' is a service that is provided to Lichfield Dolphins customers free of charge and aims to enhance the customer / teacher experience through improved communication. Whilst every effort is made to make sure that the Course information is correct and up to date, Lichfield Dolphins cannot guarantee that relevant information will appear for customers at all times.
Personal data Lichfield Dolphins keeps personal data pertaining to the pupil and contact data pertaining to the customer. This data is held on a secure website and is only used in connection with the service supplied by Lichfield Dolphins.
Data retention Pupil and customer data will be retained for a period of up to 12 months after the pupil has left Lichfield Dolphins. This allows the pupil to return and their history to be intact. If you wish for your details to be removed from the system before the 12 months has elapsed, please contact Lichfield Dolphins and the data will be removed.
Service Communication We reserve the right to contact you by email, text and telephone whilst you are a member of Lichfield Dolphins. These communications fall outside of the bounds of the GPDR regulations as they are deemed as ‘Service’ messages that we must send you in connection with the service that we provide to you.
Bad behaviour and safety We do not tolerate bad behaviour towards any of our staff members. We reserve the right to discipline or remove a pupil from a lesson if they are deemed to be disruptive or are behaving in a dangerous manner. Refunds for removal will not be given.
Whilst on poolside, swimmers are our responsibility and as such we have to keep swimmers and staff safe at all times.
Changes to terms and conditions These Terms & Conditions may be changed at any time, under the discretion of Lichfield Dolphins.
LICHFIELD DOLPHINS SWIM SCHOOL First class swim lessons in lichfield